Shipping Policy

Effective 2026-07-25. How orders from crashcard.co, operated by Claustrum LLC d/b/a Crash Card, get to you.

Where we ship

We ship to addresses in the United States only, including APO/FPO/DPO addresses. We do not ship internationally. Some carriers do not deliver to a PO box, so a street address is preferred.

Cost

Shipping is free on every order. There is no minimum and no surcharge at checkout.

Handling and delivery time

Cards are printed and packed in Minnesota, in-house. We ship as promptly as we can, and in all cases within 30 days of your order. If we cannot ship within 30 days, we will email you with a new expected date and you may wait or cancel for a full refund. If we do not hear back from you, we will cancel and refund the order rather than hold it indefinitely.

Once a package leaves us, US mail delivery typically takes several business days depending on distance. Ship timing is not guaranteed, and we make no promise faster or more specific than the 30 days above.

Tracking

You will receive a shipping-confirmation email with tracking when your order leaves. Tracking can take a day to begin showing movement after the label is created; that gap is normal and is not a sign of a problem.

Address accuracy

We ship to the address you enter at checkout. Check it before you submit. If you catch a mistake, email support@crashcard.co immediately — if the order has not shipped, we will fix it. If a package comes back to us as undeliverable because of an incorrect address, we will reship it once at no charge.

Delays outside our control

Weather, carrier backlogs and holiday volume can delay a package after it leaves us. We will help you trace anything that stalls, but we do not control carrier transit times.

Lost, stolen, or damaged in transit

If tracking shows no movement for an extended period, or your order has not arrived in a reasonable time, email support@crashcard.co with your order number. We will trace it and either replace it or refund you. If a card arrives damaged, we replace it free — see the Returns & Refunds policy.

Taxes

Applicable sales tax is calculated and shown at checkout. There are no customs fees or duties, because we ship domestically only.

Contact

Claustrum LLC d/b/a Crash Card, 202 N Cedar Ave, Ste 1, Owatonna, MN 55060. Email: support@crashcard.co.