Returns & Refunds

Effective date: July 22, 2026

We want the card to earn its spot on your badge reel. If it doesn't, here is how returns work at crashcard.co, operated by Claustrum LLC d/b/a Crash Card.

30-day returns

You may return unused cards within 30 days of delivery for a full refund of the purchase price. "Unused" means the card is in its original condition — not punched, clipped, laminated over, or visibly worn.

How to start a return

• Email support@crashcard.co with your order number and which items you are returning.
• We will reply with the return address and instructions. Please do not ship a return before contacting us.
• Once we receive and inspect the return, we issue your refund.

Refunds

Refunds go to your original payment method via Stripe. Stripe typically posts refunds within 5–10 business days of issue, depending on your bank. We will email you when the refund is issued.

Damaged or misprinted cards

If a card arrives damaged, misprinted, or otherwise defective, we replace it free — no return shipping, no charge. Email support@crashcard.co with your order number and a photo of the problem, and we will ship a replacement.

Return shipping

You pay return shipping unless the return is due to our error — a wrong, damaged, or misprinted item. In those cases we cover it or simply send a replacement without requiring a return.

Exchanges

We do not run a separate exchange process. If you want a different card, return the one you have for a refund and place a new order — it is faster for both of us.

Lost or undelivered packages

If tracking shows no movement or your order has not arrived within a reasonable time, email support@crashcard.co with your order number. We will trace it and, if it is lost, replace it or refund you.

Questions

Email support@crashcard.co. Mailing address: Claustrum LLC d/b/a Crash Card, 202 N Cedar Ave, STE 1, Owatonna, MN 55060.