Legal
Refunds and Returns
Last updated 1 August 2026
Draft pending legal review. This text follows common practice for comparable products but has not been reviewed by an attorney. It is not legal advice and should not be relied upon as final terms.
Damaged, defective, or wrong item
If a card arrives damaged, misprinted, or is not what you ordered, contact us within 30 days of delivery and we will replace it or refund it in full. A photograph helps but we will not make you jump through hoops.
Clinical content errors
If you identify a clinical error on a card, tell us. We will correct it, reissue the card, and refund or replace your copy at no cost — regardless of how long ago you bought it. We would rather hear about it than not.
Change of mind
Cards are printed to order, and return shipping on a low-cost item generally costs more than the item. Unopened cards may be returned within 14 days of delivery for a refund of the item price; return postage is yours. We do not refund the original shipping charge on a change-of-mind return.
Non-returnable
- Cards that have been used in a clinical setting, for hygiene reasons.
- Custom or personalised orders, unless defective.
Your rights
Nothing in this policy limits rights you have under applicable consumer protection law, or your right to dispute a charge with your card issuer.
How to start a return
[OWNER ACTION REQUIRED — contact email and return address.]